I would put up our turn-around time on warranty repairs against any manufacture out there.īhenderson312 - please call the service department and they will get you a return shipping label via UPS (at our cost).ĭsayer - first a couple of issues (I'm traveling now & have spoken to all involved at the plant). Proof test round, function test at least 5 rounds of different loads, visual inspection. Every firearm that leaves the factory goes thru a ridged testing procedure. However, if I do this VERY slowly the forend will lock into the forward position after a dry fire.įirst off I will say we stand behind ever product we make 100%. If I dry fire the gun, the forend does not lock back into its forward position and the trigger remains as though I just pulled it and safety will not engage unless the forend is pulled all the way back. If I press the action release, the forend comes back and then locks into place back in the forward position normally. I'm no gunsmith, but here is the best description I can give of what's happening when there are no shells loaded. Since purchasing this gun I have now put exactly 4 rounds through it with 2 of those being misfires. I loaded 3 shells, the first shot went off normally but the gun misfired when I pumped it and also dumped the third shell out of the magazine. As you may remember or can see on the invoice, the gun was sent in because it was misfiring and the invoice states "readjusted headspace retimed carrier and replaced spring shell stop gun shot ok 10 rounds Je.R." When I took the gun out yesterday I had the exact same problem I was having back in February. I hadn't been able to get out to shoot the gun since it was returned to me until yesterday (this was the thesis semester of my Master's degree program). I sent in my M37 for warranty work back in February, and had it returned to me in March. Hopefully I can get a faster response from someone on a Forum. I'll copy/paste a portion of the initial email to explain what is going on with the gun. Emailed again on Aug 22nd, and now have yet to receive a response. I sent my initial email on Jul 12th with NO response.
However, email response times have been horrible. The gun has been sent in for warranty work once already, and I'm trying to get it sent back in again. I've had problems with my M37 since the day I bought it back in February.
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